Monday, February 13, 2012

Heading back up!!

We are going back up and please let it just keep going up and up and up!!!

This morning, of course, there was no email from any one at the agency....surprise, surprise! I fired off another email to make sure that they received the first email. Finally I get an email from our China Specialist, she is the one who made the mistake, telling me to take a deep breath and not to worry. We will fix the problem and she doesn't want me getting an ulcer over all of this. Nice that she is sooooo worried about me. How about she just stops trying to give me an ulcer?? A correct I-797 was emailed to the USCIS and I know it was  as she cc'd me when she sent it. Yes, I double checked to make sure it was the right one....fool me once!!!! Notice the lack of an apology in her email. Well, little did she know that in a separate email, I forwarded the problem to her supervisor. I received at very nice apologetic email form the head of the China program. She even used the word "sorry" and thanked me for catching the error. She then said that our specialist would let me know when she heard back from the USCIS. The one good thing about this, I got the fedex tracking number from her email to the USCIS. Our paperwork was dropped off and signed for at 9:38 this morning. Now the email and the paperwork just need to find each other.

Sorry is a lost art...a word not too often used. Everyone is human, everyone makes mistakes. Own up to your mistakes, fix the problem and apologize, then move on. Apologies go a long way in deflecting anger and mending fences. Just my two cents :)

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